Where HR Meets IT

For a long time, HR and IT were treated as two separate worlds. One looked after people; the other looked after machines. In practice, I've found that the most important problems in an organisation live exactly where those two worlds overlap.

People run on systems

Every HR process — onboarding a new hire, approving leave, running payroll — is really a chain of information moving between people. When that information is scattered across spreadsheets and inboxes, the people side suffers: things get lost, approvals stall, and trust erodes. A good system doesn't replace the human judgement; it removes the friction around it so people can focus on the work that actually needs a human.

Technology is a people problem

The reverse is just as true. Most IT failures I've seen weren't really about technology — they were about adoption, training, and whether the tool fit how people actually work. You can deploy the best software in the world, but if nobody trusts it or understands it, it won't change anything.

Standing in the middle

That's why I find this space so interesting. Sitting between HR and IT means asking two questions at once: does this make the technology more reliable? and does this make people's working lives better? The best solutions answer yes to both — and that's the kind of work I want to keep doing.